Job Description

Role: Automotive Service Advisor (15 Job openings)

Location: Sandy Springs, GA ,30068

Role Type: Full time

Salary: $53,000

*** Work from home / Remote > Only Monday & Friday

Job Details:

• Onsite every day 1st month for Training Period (Approx. 1 Month): Onsite every day
• After Training: Hybrid schedule – Remote on Monday & Friday – onsite > Tuesday, Wed, Thursday.
• This position is upselling customers to buy additional insurance warranties on new car purchases.
• This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues.
• The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.
• Automotive Service Industry Experience (Required: 3+ Years)
• Experience as a Service Advisor, Parts Advisor, or Automotive Technician
• Need Auto experience with mechanical/technical expertise in vehicle repairs and service contracts.
• The role requires assessing warranty-related issues and knowledge of automotive diagnostics and repairs.

Job Responsibilities:

• Handles claims related calls per work schedule performing within defined metrics
• Manages the car inspection when claim is over a certain amount or fraud
• Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
• Master understanding of clients, agents, and contract terms and conditions
• Notify Supervisor of any claims in which possible fraud is suspected
• Participates in all training as required to perform the duties of the role

Job Requirements:

• High School Diploma or equivalent
• 3 years of experience within Automotive Service Industry > Required (Technician/Mechanic, Service Advisors, Parts Advisor)
• Must possess strong Automotive Technical and Mechanical knowledge
• Must be able to successfully pass a background check

Company Benefits:

• Auxiliary Medical, Prescription, Dental, and Vision Insurance
• Registered Retirement Savings Plan
• Long-Term Disability Insurance
• Life Insurance
• Pet Insurance
• Paid Holidays and Paid Time Off
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement Program
• Ongoing Training & Personal Development

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