Job Description

JOB DESCRIPTION

Summary of Position:

• This Customer Engineer position is responsible for the installation, maintenance, and replacement of the Point of Sale (POS) system and other technological equipment on-site at our client's locations while representing our company in a manner that reflects positively on the image, core values, and reputation of the company.
• This position includes up to 100% on the road as you will drive in a company vehicle or fly to each site to complete your objective and may be required to perform work overnight while the business is closed

Role Responsibilities:

• Assets that will be used in the delivery of customer services (e.g. tools, software, documentation, and intellectual property)
• Maintaining parts inventory records and appropriate parts levels
• Accurate and prompt reporting of calls and activity is required, as well as other reporting as needed. This includes tracking and reporting all expenses incurred in the delivery of services, private automobile, and/or public transportation
• Testing, running, and terminating network keystone jacks, patch panels, and cables
• Installation of Complex Point of Sale Hardware and software solutions as a solo technician, lead technician or assist technician

* This position requires the ability to

• Travel and to work on rotating shifts, including overnight installations. ALL travel is expensed!!!!
• Safely use an OSHA-approved ladder up to 12 feet to install equipment
• Operate and work from a platform lift
• Sit in an automobile, train, or plane for extended periods
• Use electric, cordless, and hand tools frequently

Physical Requirements

• Carrying and lifting tools and parts of varying weights (1- 50 lbs.) frequently, including up or down multiple stairs and floors as needed
• Bending/squatting/crawling and walking/standing for prolonged periods (8-10 hours)
• Lifting of objects up to 100 lbs occasionally

REQUIRED SKILLS AND EXPERIENCE

Must Haves:

• Reliable car or truck and a valid drivers license
• Ability to pass background check which includes: driving record, criminal history, credit check, and drug test
• Must own a Smartphone
• High School Diploma or equivalent
• 2-3 years of similar technician work experience
• Cabling/ cable testing experience
• Networking/ Network Testing experience
• Must have the ability to work a flexible schedule, including nights, weekends, overtime, flex shifts, on-call, and travel.
• Proven hardware installation, troubleshooting, and PC Maintenance Experience
• Low Voltage cabling skills and knowledge of industry best practices
• Ability to configure and troubleshoot basic network configuration.
• Core competencies in the safe usage of power and hand tools, as well as drilling common surfaces to mount equipment on walls, countertops, and ceilings
• Experience testing, running, and terminating network keystone jacks, patch panels, and cables
• Ability to lift up to 100lbs (on occasion)

NICE TO HAVE SKILLS AND EXPERIENCE

Plusses

• Previous experience with POS systems
• Experience working in hospitality environments

$22/hr to $26/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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