Job Description

About the Role:

In this role, you'll be the first point of contact for inbound customer inquiries, providing exceptional service and building strong relationships. You'll take ownership of customer concerns, navigate complex situations with empathy, and ensure every interaction is handled with professionalism and efficiency.

What You'll Do:

• Provide Exceptional Customer Service: Handle inbound calls, address inquiries, and resolve issues with a focus on customer satisfaction.
• Build Strong Client Relationships: Act as a liaison between clients and their customers, fostering positive interactions and maintaining loyalty.
• Problem-Solve and De-escalate: Independently assess situations, determine appropriate solutions, and de-escalate challenging calls with tact and diplomacy.
• Document Interactions Accurately: Maintain detailed records of all customer interactions in our CRM system.
• Utilize CRM Systems: Access and interpret customer data to provide accurate information and resolve issues efficiently.
• Contribute to Process Improvement: Identify opportunities to enhance efficiency and share feedback with leadership.
• Maintain Compliance: Adhere to schedules, confidentiality agreements, and quality standards.

What We're Looking For:

• High school diploma or GED (some college preferred).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to type accurately while speaking with customers (45-50 WPM preferred).
• Strong problem-solving and decision-making abilities.
• Customer-oriented mindset with a high degree of empathy.
• Ability to work independently and as part of a team.
• Adaptability and flexibility in a dynamic environment.
• Ability to multitask and manage multiple systems.
• Previous experience in legal, insurance, or banking is a plus.
• Bilingual skills are a plus.
• Ability to handle difficult customers and complaints with grace.

Why Join AppleOne Staffing?

• Opportunity to work with a reputable staffing agency.
• Chance to develop your customer service and problem-solving skills.
• Collaborative and supportive team environment.
• Potential for growth and advancement.

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