Call Center Representative Job at Amerit Consulting, Cary, NC

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  • Amerit Consulting
  • Cary, NC

Job Description

Title: Call Center Representative

Location: Cary, NC 27513 (Onsite Only)

Pay Rate: $20.40/hour

Duration: 6 months temp to perm

Work Schedule:

  • Week 1 from start: Monday–Friday, 9 AM–6 PM
  • Weeks 2–5 from start: : Monday–Friday, 9 AM–5:30 PM
  • Permanent Shifts (After 5 weeks): One of the following —10 AM–6:30 PM, 10:30 AM–7 PM, 11 AM–7:30 PM, or 11:30 AM–8 PM (candidate must be open for all permanent Shifts)

Key Responsibilities:

  • Handle high-volume inbound/outbound calls related to prescription status, payments, and scheduling medication delivery.
  • Provide accurate information to customers, ensuring prompt issue resolution and satisfaction.
  • Update patient records with concise progress notes and manage data through the management information system.
  • Address customer inquiries, verify insurance details, and process invoice requests.
  • Identify and report adverse events and product complaints to ensure patient safety.
  • Support clinical teams by transferring calls to pharmacists and nurses when needed.
  • Perform other duties as assigned based on team or program needs.

Requirements:

  • Minimum 1 year of high-volume call center experience.
  • Strong ability to adhere to schedules and meet performance metrics.
  • Typing speed of 35–40 wpm with accuracy; comfortable multitasking across multiple screens while speaking with customers.
  • Self-starter with strong problem-solving skills and the ability to think critically.

Job Tags

Permanent employment, Temporary work, Shift work, Monday to Friday, All shifts,

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