Call Center Representative Job at Insight Global, Phoenix, AZ

bkZnSjdKZTBPdU4vOUlRVGU5NEdaa1VTOEE9PQ==
  • Insight Global
  • Phoenix, AZ

Job Description

Transportation Specialists

Location: Tempe, AZ 85284

Training: First 5 weeks is training, Mon-Fri 9:30-6 (2 weeks onsite/in person, virtual 3 weeks, then hybrid AFTER training, 3 days in office, 2 days at home)

Schedule: After training, schedule will fall over one weekend day - candidates must be ok with either of the following schedules: Sun-Thurs or Tues-Saturday. Hours : must be OK starting at either 9 AM or 10 AM (8 hour shifts)

Pay Rate: $20.82 hourly – not flexible, firm pay

Duration: 4-month contracts, possible extensions, strong possibility to convert to FTE (that’s the goal!)

Must Haves:

  • 3+ years of experience in a heavy phone support role
  • Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
  • Excellent professionalism is a must!
  • Experience using Excel and overall tech savvy (will take IT literacy test during interview process, must pass to move forward with interviews)
  • Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
  • Must have a flexible schedule and be able to work at least 1 weekend day - and be ok with OT throughout the year
  • Must be ok working through holidays such as Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve

Day to Day:

An employer is looking for a large group of Transportation Specialists to start on either April 21, April 28th or May 5th to join the ROC (relay operations center) team as they are staffing up for one of this company’s busiest time of the year. These individuals will be a part of the DM (Disruption Management) team and responsible for taking a heavy amount of phone calls and helping coordinate and communicate between carriers and facilities. You will be communicating with facility managers, warehouse managers, fulfillment centers, drivers, and vendors on a daily basis and must deliver excellent customer service while working with a quick turnaround time to resolve issues and close out cases. You will not be working with or taking calls from end-customers. This is not a customer service position! This is a heavy phone support role taking mostly calls from truck drivers, so we are looking for candidates who are comfortable taking a heavy amount of inbound calls and helping resolve issues.

A few examples of scenarios that you will be helping support are drivers having roadside issues such as a flat tire, hitting inclement weather which delays their route and ETA, or drivers not having any empty trailers to pick up products (#1 call you will take in this position).

This team is called Disruption Management, and that is exactly what you will be doing on a daily basis, helping manage and resolve anything that might cause a delay or disruption with a driver getting from Point A to Point B.

We are looking for individuals who are driven, have excellent communication skills and are quick learners. In addition, we are looking for individuals who have flexibility with schedules, are willing to work mandatory overtime up to 20 hours of OT per week for occasional weeks of the year, and must be comfortable working holidays including MLK Day, Easter, Memorial Day and 4 th of July, Labor Day, Thanksgiving, Christmas Eve and New Years Eve.

Job Tags

Hourly pay, Holiday work, Christmas work, New year, Remote job, Flexible hours, Shift work, Weekend work, Saturday,

Similar Jobs

VEYER

Warehouse Lead, Weekend Shift Inbound Job at VEYER

Hours: Friday, Saturday and Sunday 7am-7pm Fulltime & Benefitable Pay: Hourly rate plus shift differential The manager is responsible for managing, executing and optimizing Supply Chain strategies as it relates to the daily distribution and transportation activities...

Todd's Landscape & Design Services, Inc.

Landscape Laborer Job at Todd's Landscape & Design Services, Inc.

 ...cutting). We provide mulching weeding, trimming and planting of full landscapes. We offer, PTO, PAID HOLIDAYS, AND BONUSES based upon work performance. Responsibilities Landscape installation, mulching, weeding, trimming, planting. Lawn maintenance, property... 

Vector Marketing

Receptionist Job at Vector Marketing

 ...Vector Marketing gives individuals the opportunity to showcase and sell quality products. Role Description This is a part-time receptionist role based in Jacksonville. The Receptionist will be responsible for phone etiquette, receptionist duties, and... 

StarTex Field Services, LLC

Operator Job at StarTex Field Services, LLC

 ...Position Summary This position is directly involved in the field operation of pipelines and facilities in the transportation and movement of Natural Gas Products. The Pipeline Technician must balance a high level of surveillance and maintenance to maintain the integrity... 

Vert

UI/UX Designer Job at Vert

 ...some dropouts. We build great products, and then make them viral on social media. Role Description This is a full time UI/UX designer role at Vert Ventures. You will participate in the full development cycle of a mobile application. Because we are such a small...