Job Title: Customer Service Representative
Duration: 6 Months + (Possible Extension or conversion)
Location: Indianapolis, IN 46240- Hybrid
Pay Rate: $16.00 /hour on w2.
Shifts:
8:00am - 4:30pm EST (M-F)
9:00am - 5:30pm EST (M-F)
10:30am - 7:00pm EST (M-F)
-The class start date will be on Monday 3/10 and will train for two weeks.
-Training Hours: 9:00AM-5:30PM ET
-Agents will be concluding their training on 3/21 (In office training is mandatory.)
-New Shift Start Date: 3/24/25
-Will eventually move to a hybrid role once the contractor is up and running.
Description:
WebMD Customer Service Representatives serve our customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. WebMD CSRs do all of this in a timely, professional and of service manner.
General responsibilities include:
1. Provide excellent customer service and one call issue resolution
2. Handle incoming phone calls and assigned email requests along with escalated items
3. Assist participants with registration and log in issues
4. Assist participants with navigation on the WebMD site for their specific program
5. Assist participants with overall questions concerning the applications available to them on the private portal
6. Work with Account Management on escalated issues of a non-routine nature
7. Assist members complete the WebMD Health Survey over the phone
8. Perform other, varied job-related duties as assigned.
Required Skills
• High School Diploma or GED
• Demonstrated customer service and issue resolution skills
• Strong detail orientation and listening skills
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
• Effectively communicate both verbally and in writing
• Pleasant telephone voice, tone and manner
• Willingness to work a flexible schedule and overtime when needed
• Successful completion of a background check and drug screen is required
Desired Skills
• 1-3 years of experience in a technical call center environment or transferable skills
Additional Information
• Hybrid in office (~2 days/week in office)
Overview: REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life....
...ELEVATE Employees. Apply to join our team today! Class A CDL Driver Fort Myers, FL Full Time / Hourly About the Role: The... ...Abilities: ~ Valid Class CDL-A in state of residence with a TANKER endorsement Roll Off or Triaxle. End dump experience is a plus...
...Job Title: Quality Operations Specialist Location: Fort Worth, TX Fulltime Experience: ~ Continuous Improvement/Green Belt certification preferred ~ Geometric Dimensioning and Tolerancing training preferred ~ CATIA training preferred ~ Must be proficient...
Quantix Is Currently Partnering With CDL-A Owner Operator Truck Drivers For Our Liquid Division.TOP 25% - AVERAGE $300,000+ ANNUALLY!!MUST HAVE 1 YEAR LIQUID TANKER EXPERIENCE! Owner operators are vital, respected members of the Quantix team. We succeed by making...
...a CDL B and Haz Mat Certification. The employee will drive tank truck to deliver gasoline, fuel oil, or lubricating oil to customers... ...systems that can be tailored to your needs, helping you to live or operate your business more comfortably and make the most out of every...