Job Title: Help Desk Contact Center Team Lead Remote Opportunity
Company: National Telecommuting InstituteNTI Inc.
Location: Remote
Start Date: February 1 st 2025
Are you looking to jumpstart your career return to work after a break or gain valuable experience in the call center tech field NTI Inc. is here to help! We specialize in placing Americans with disabilities and their caregivers in remote work from home positions. We work with Vocational Rehabilitation counselors (VR) Social Security Administration and Ticket to Work. We are excited to offer an amazing opportunity to join our team as a Help Desk Contact Center Team Lead.
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Why NTI Inc. is the Right Fit for You
Position Overview
As a Help Desk Contact Center Team Lead you will provide critical support to contact center agents of the FSD Help Desk. Agents will be assisting users with troubleshooting via phone chat or webform submission via remote work. Youll be supporting a live remote team that ensures seamless service for users navigating government systems. Your role involves leading and mentoring a remote team of contact center agents with a focus on fostering productivity maintaining highquality standards and driving continuous improvement. The ideal candidate will have a strong commitment to NTIs mission of creating inclusive employment opportunities and will demonstrate leadership in promoting a culture of wellness collaboration and innovation.
The rate of pay for this position is approximately $50000 annual salary. The final pay rate will be set based on experience geographic location and possibly contractual requirements and could fall outside of this range.
Key Responsibilities
Team Leadership & Development :
Operational Excellence :
Performance Management & Reporting :
Collaboration & Escalation :
Compliance & Continuous Improvement :
Other Duties :
Minimum Requirements
Work from Home Office Requirements: Ability to meet the home office setup requirements (details provided upon hiring).
Preferred Qualifications
What We Offer
A 100% remote environment with EXCELLENT benefits for fulltime employees including a very generous employer contribution to your health and dental benefits a health savings account (HSA) with employer contribution a flexible spending account (FSA) a 403b plan with 5 percent employer contribution of gross salary after one year of employment (no employee contribution required) and 100% employerpaid LTD STD AD&D and life insurances. We provide generous paid timeoff including 12 paid company holidays vacation sick and floating holiday time birthday time and halfday Fridays in the summer months of June through Labor Day. We also offer tuition reimbursement if you have plans to continue your studies.
If youre ready to join a company that values diversity inclusion and career growth apply today!
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