Job Description

Work Setting: Hybrid opportunity in NY – Must be able to reliably commute to Melville, NY.

Sheer Science is seeking to hire a high energy and results driven Customer Experience Rep, with opportunity for continued growth. This exciting role will support the Customer Experience team in delivering best-in-class customer service.

Are you a hungry, humble, curious, and smart individual? Come join a fantastic team in a fast paced and fun work environment!

About The Company:

Sheer Science is a mid-sized direct-to-consumer (B2C) company with offices in Melville, NY and Boca Raton, FL. We are an omnichannel, consumer products company at heart that is rapidly expanding to other sales channels. Our mission is to improve lives with innovative products that deliver real results!

At Sheer Science  we Have fun and get it done!We pride ourselves in creating an open and honest work environment where each employee’s voice is valued. Our teams consist of humble, curious, smart, and dedicated individuals.

Our Values:

• We never settle for the status quo!
• We are honest and transparent!
• We check our egos at the door!
• We deliver on our promises!
• We get it done!

About You:

You have 1-3 years of customer service experience and can attend to customer service inquiries via various channels and offer quick, accurate, unique, and innovative ways to respond to varying questions, issues, and concerns. The right candidate will have a strong command of customer service techniques and be well-trained in product knowledge.

We are looking for individuals with exceptional communication and persuasion skills, are fast learners, self-motivated, enthusiastic, and can work in a regularly changing and fast-paced environment.

What You Will Do:

• Manage large amounts of inbound calls in a timely manner.
• Effectively handle customer concerns via various channels; phone calls, e-mails, chats, etc.
• Provide information about the products and troubleshoot and resolve issues and concerns.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Maintain a high level of professionalism with customers and work to establish a positive rapport with every caller, keeping customer satisfaction at the core of every decision.
• Impact the company's bottom line by problem solving and turning discouraged clients into repeat customers.
• Document and update customer records based on interactions.
• Promote our brands by acting as a brand ambassador to our customers.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage customers by taking the extra mile.
• Meet personal/team qualitative and quantitative targets.

What You'll Need:

• Fluent in English and Spanish -  a plus!
• 1-3 years of previous experience in customer service, sales, or related field.
• Exceptional phone and verbal communication skills along with active listening.
• Strong interpersonal skills; a great personality, comfortable and friendly on the phone.
• Ability to listen, understand and come to resolution on customer needs.
• Must be able to prioritize, be extremely punctual and accurate (attention to detail).
• Agility to think fast and think “outside the box”.
• Ability to work in a fast-paced and rewarding, results-driven environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Positive and professional demeanor.
• Computer literate with proficiency in Office 365.
• High school diploma/GED required.

The Benefits and Perks:

• A competitive compensation package with performance-based bonus incentives.
• A competitive 401(k) program with employer match.
• Competitive health benefits: medical, dental, vision (competitive employer contributions), pet insurance, FSA, basic and supplemental life insurance, and more!
• Up to 18 days of PTO to start!
• Work from home and flexible work schedule options.
• A strong company culture with a friendly atmosphere, and supportive learning environment where contributions are recognized, and achievements are celebrated.
• A referral bonus program.
• Free products.
• Employee events and company sponsored community service.

AAP/EEO Statement:

We are an equal opportunity and affirmative action employer, and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, gender, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Pay offered to a successful candidate will be based on various factors including the candidate's level of education, work experience, work location, specific job duties, professional certifications, etc. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]

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