Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...a project team. This position will work on various projects with a diverse portfolio of project types and clients.- Design civil engineering projects including site design, land development, roads, storm drainage systems, storm water management facilities, water and sanitary...
...High school diploma or equivalent required. Proven experience in data entry or administrative roles is a plus. Excellent typing skills with strong attention to detail. Proficient in Microsoft Office Suite (Excel, Word, etc.). Strong organizational and time...
...leader to serve as the direct support to and extension of the Chief Operating Officer (COO), helping to drive operational excellence across the... ...operations in a high-growth environment ~ Experience in financial services or fintech strongly preferred Technical Skills...
...As our Quality Supervisor, you will be responsible for maintaining and enhancing quality standards throughout our facility. You'll work... ...departments to uphold food safety protocols and continuously improve production processes. *Hours are 4am- 2pm, may vary depending...
...Midwest/Northeast consulting team. You must have valid US work authorization and must physically reside in the Dallas... ...sell program. ~ Volunteer days. ~ Paid parental leave. ~ Remote work environment with ability to travel to office as needed....