Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage). Collect, organize, and manage relevant documentation, including driver and police reports, student rosters...
...Operations team across Small Cell/Fiber projects Managing site acquisition, permitting, construction milestones, and closeouts Coordinating vendors, tracking project forecasts, and resolving deployment blockers Participating in internal/external deployment...
...Leading and growing real estate developer based here in Davie, FL is looking to add an Project Manager to their expanding team. This position will oversee full-cycle commercial and multifamily projects from preliminary site evaluation through construction. Responsibilities...
...Job Title: Mechanical Design Engineer Job Location: Florence SC 29501 Job Type: Contract Job Description: This position is for a Mechanical Engineer to provide design and support of field turbacks for the Otis Gen3 product. The position will play a crucial...
...General Manager ($225,000 - $275,000) Carpinteria Valley Water District Organization Type: Public Water/Wastewater Agency Location... ...review processes, and coordinate with consultants, contractors, and regulatory agencies as needed. Operations Oversight...