Job Title: Call Center Representative
Job Location: Bloomfield CT
Job Type : Contract
Shift Timings:
First Shift:7:30am - 04:00pm OR 08am - 04:30pm
Second Shift: 3:30pm - 11:30pm
Job Responsibilities:
• Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
• Excellent customer services skills, including professional phone etiquette and the ability to handle difficult customer and trapped elevator passengers.
• Excellent communication skills, including speaking, listening and documenting as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
• Ability to attain and maintain department performance metrics (such as number of calls per hour, log-in / out times, quality monitoring).
• Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours and days off.
• Candidate must also be able to work regularly scheduled weekends and holidays. Regular attendance, including the ability to start assigned shift on-time, is mandatory.
• Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidays.
• Currently work is hybrid, with some days required in office and other can be worked remote. These are based on successful completion of training and achieving acceptable performance.
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