I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Chalfont Quarry , a division of the H&K Group, Inc. is seeking an experienced Pit Loader Operator. The Pit Loader Operator loads, unloads, stores, transfers, distributes, and inventories stone products and materials. The ideal candidate is motivated, experienced...
...Compensation package for certified teachers starting at $69,000**The starting compensation package shown includes a $10,000 Special Education hiring incentive. Primary Purpose: Provide special education students with learning activities and experiences...
Join United Supply, a Rheem company, where we provide top-tier HVAC solutions to contractors, multifamily industries, and commercial properties across the Northeast. Were looking for a reliable Delivery Driver (Non-CDL) to be an essential part of our team, delivering excellent...
Maxim Healthcare is hiring for a Healthcare Recruiter in Phoenix, AZ within our Behavioral Department! Why Join Maxim:+ Competitive pay & weekly paychecks+ Health, dental, vision, and life insurance+ 401(k) savings plan with company matching+ Employee discount program...
...Join a Growing Industry Leader as a Junior Project Manager! Company: Vertical Mechanical Group (VMG) At Vertical Mechanical Group... ...opportunity for a motivated professional to gain hands-on experience and develop project management skills while working closely with seasoned...