· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
About the Company Our Client in KOP is seeking an Operations Support Specialist to join their team! About the Role The role involves processing orders and quote requests, tracking and recording orders, and handling customer service calls, while ensuring...
...We are currently seeking a passionate and committed Speech-Language Pathologist (SLP) to join a collaborative school team in Harris County, TX for the 2025-2026 school year to provide speech and language therapies for students of all ages. Position Details: Location...
Description: The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. Essential Duties and Responsibilities...
Responsibilities: Assist and support the team of Financial Analysts, reporting to the Controller Assist in design, development, and production of reports: P&L, Expenses, Losses, Commission/Earnings,Budget/Forecast & T&E Support multiple profit centers financial...
...position serves for the purpose of building and upfitting heavy duty plow trucks which includes, but not limited to: performing skilled diagnostics... ...via advanced technology computer software to troubleshoot mechanical and electrical/electronic problems for the repair and...