Job Description

Director of Information Technology including Home Technology Systems

Will support Family Office & multiple Estate Residences $200-225,000

Office based in downtown Chicago

Required Expertise:

-Cisco, Cisco Meraki, Watchguard, and Ruckus network connectivity

-Crestron, Lutron, Sonos, Access Networks, Ruckus, Ubiquity, Apple security cameras, and access control systems. Desire ACiT (Apple Certified iOS Technician) certification.

A private family office in Chicago, Illinois, seeks an experienced professional to provide five-star service and oversee home technology systems across multiple properties, including the family office space. The ideal candidate has expertise in modern home tech, strong communication skills, and the ability to foster positive relationships with staff, vendors, and family members. This role will manage technology services, troubleshoot issues, and perform preventative maintenance across the IT landscape. Prior experience working with high-net-worth clients and providing exceptional service for luxury properties and estates is essential.

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Key Responsibilities:

• Ensure the seamless operation and security of technology systems across all properties
• Establish preventative maintenance and troubleshooting protocols for home technology systems
• Interact directly with principals to address their needs and provide tailored solutions
• Oversee technology projects, manage vendor relations, and guide decision-making processes
• Provide secure and reliable service at all properties, ensuring peak performance of technology-related products and systems
• Deliver white-glove service to troubleshoot and resolve technology issues promptly
• Provide expert-level support for MAC-related technical issues, including hardware, software, and network connectivity
• Diagnose and troubleshoot a variety of MAC OS problems, ensuring timely and effective resolution
• Assist users with MAC setup, configuration, and ongoing maintenance
• Manage and develop the Home Technology and AV specialist, deploying resources as needed Establish preventative maintenance systems for all technology, devices, and equipment.
• Collaborate with the Family Office team and technology vendors on bids, projects, scopes of work, installations, and repairs
• Create user-friendly guides for principals and the family office team to facilitate technology use
• Maintain clear documentation of tech equipment used in each residence and make recommendations for upgrades.
• Be available on-demand for the principal, accommodating international travel across different time zones.
• Develop and provide training on acceptable IT use, risk management, incident response, and security protocols.
• Periodically brief senior management on the status of security systems and protocols.
• Review reports and evaluate responses to any security incidents.
• Stay informed on emerging security threats, technical challenges, and developments in system protection and IT security standards.
• Perform other related IT duties as assigned.

Qualifications:

• Minimum of 10 years of relevant experience managing home technology operations for private individuals or as a technician for an AV firm or corporation.
• Deep understanding of Smart Home systems, including Crestron, Lutron, Sonos, Access Networks, Ruckus, Ubiquity, security cameras, and access control systems.
• Expertise in MAC troubleshooting and support.
• Unquestionable ethics and integrity in all professional interactions.
• Excellent problem-solving abilities with a strong sense of urgency.
• Congenial and positive disposition, capable of collaborating effectively with all stakeholders.
• Strong organizational skills and meticulous attention to detail.
• Effective management skills with high standards for oneself and others.

Please forward resume to Ben Schwartz : [email protected]

Include details on expertise in IT, AV, Smart Home Systems, MAC support and Apple ACiT Certification

Ben Schwartz | President | Harper Associates

Direct: (248) 737-0431 | Fax (888) 737-8525

[email protected]

Private Service Placement Specialists

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