Job Description

We’re Hiring: Director of Operations (Full-Time, On-Site – Providence, RI)

💼 Salary Range: $85,000–$95,000 (Based on Experience)

📅 Start Date: May 1, 2025

Told By Fire Media is looking for a strategic, detail-driven, and solutions-oriented Director of Operations to help lead our fast-growing agency into its next chapter.

We’re a high-capacity Social Media Marketing & Commercial Video Production Agency based in Providence, RI. Our team creates standout content for local industry leaders—helping them grow their brand and tell their story in bold, modern ways.

With demand for our services continuing to grow, we’re looking for someone who thrives behind the scenes to build the operational backbone that fuels creativity at scale. This role will focus on optimizing workflows, streamlining communication, and implementing systems that drive efficiency—while developing processes, procedures, and KPIs to help organize and grow the company alongside its founders.

This role is full-time, in-office only (no remote), and will report directly to our Founder & Creative Director. If you’re excited by the idea of making things run better, smarter, and more efficiently—while being surrounded by a team that values creative thinking and real collaboration—this might be the move for you.

🔍 What You’ll Do:

• Own and improve internal systems, SOPs, and project workflows
• Coordinate closely with production, post-production, and client success teams
• Support hiring, onboarding, and team development
• Oversee budgets, capacity planning, and performance tracking
• Collaborate with leadership on strategic planning and growth
• Optimize functionality, productivity and accountability in a positive & proactive way

✅ What We’re Looking For:

• 3–5+ years experience in operations, preferably within creative, agency, or media settings
• Strong organizational and leadership skills
• Confidence in project management systems (we use Monday.com + Slack)
• Comfort balancing structure with a fast-moving, creative culture
• A passion for problem-solving and building strong internal systems

💬 Sound like you?

Apply directly on LinkedIn or reach out to us with your resume and a quick note about why you’d be a great fit.

📍 Location: Providence, RI

🕐 Start Date: May 1, 2025

💼 Compensation: $85,000–$95,000 (commensurate with experience)

Let’s build something great—together.

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