Job Description

USG is an industry-leading manufacturer of building products and innovative solutions. For over 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With over 8,700 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

POSITION SUMMARY

The EDI Implementation Specialist will be responsible for customer onboarding of EDI transactions and implementation of enhancements to improve automation efficiency. This position involves analyzing and specifying business requirements for enhancements and extensions in EDI applications, interfaces, and mappings. The role collaborates with IT and third-party VANs to develop and test customer transactions and new EDI implementations. Additionally, the EDI Implementation Specialist recommends, designs, and adopts new standards, policies, and processes to improve department effectiveness and overall customer experience.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Analyze and define EDI requirements for customers. Review and maintain all EDI maps to drive compliance with business requirements, standards, and policies.
• Implement and manage successful EDI solutions to strengthen core operations and scale further, using solid knowledge of EDI practices. Drive the adoption of new EDI processes and implement future state roadmaps.
• Extensive experience with Order to Cash and Procure to Pay processes, as well as relevant EDI ANSI X12 transactions, including EDI 850, 855, 860, 865, 856, 810, 820, 812, 753, 754, 824, and 864.
• Coordinate with internal teams and external trading partners to set up new EDI connections and ensure compliance with their specifications.
• Establish and maintain strong relationships with trading partners to facilitate efficient EDI connections and transaction exchange.
• Manage EDI-related business support responsibilities. Provide ongoing internal/external customer support for EDI transactions and problems.
• Manage and develop customer relationships with key customers and third-party EDI VANs to facilitate EDI implementations.
• Recommend, design, and adopt new standards, procedures, and improved processes to enhance department effectiveness and overall customer experience. Stay current regarding technological developments in the EDI and internet fields.
• Monitor issues, enhancements, and questions until resolution.
• Develop and implement quality controls and departmental standards to meet organizational expectations and regulatory requirements.

KEY QUALIFICATIONS

Education:

• Bachelor’s degree required, preferably in IT or a business-related field.

Required Skills:

• 7+ years of in-depth experience designing EDI specifications and mapping EDI X12 and XML documents.
• Familiarity with EDI standards (e.g., ANSI X12, EDIFACT) and communication protocols (e.g., AS2, FTP, VAN).
• Experience with ERP systems like Oracle or SAP and their integration with EDI.
• Experience working with project management (e.g., Jira) and ticket management tools and software.
• Strong customer focus with ability to analyze business requirements and translate them into technical specifications.
• Proficient in problem solving and troubleshooting, with the ability to diagnose and drive resolution of technical issues related to EDI systems
• Established time management and organizational skills with the ability to juggle multiple demands and manage shifting priorities to meet deadlines.
• Demonstrated presentation, training, and knowledge transfer skills. Able to effectively communicate across various departments and levels within the organization.
• Ability to work with sensitive/confidential information with a demonstrated high level of integrity and ethics.
• Stay updated with the latest automation skills and actively apply automation solutions wherever possible within the USG integration work stream.

Preferred Skills:

• Background in the business practices of USG’s customers.
• Experience with Oracle ERP, SQL queries, and automation tools.
• Knowledge of manufacturing business domain, supply chain, and logistics processes.
• Excellent communication and collaboration skills to engage effectively with diverse stakeholders.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity. USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

EOE including disability/veteran

Rate of pay may be adjusted based on the qualifications and experience of the candidate.

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