Location: Onsite, 5 days/week (including 1 weekend day)
Industry: FinTech / eCommerce
Type: Full-time
About the Role
As a Fraud Prevention Specialist, you’ll join our Risk Management Fraud Operations team and play a key role in protecting our customers and business from fraud. This position requires a detail-oriented and analytical professional who can identify high-risk activities and assess customer financial capabilities. You will handle sensitive customer information and are expected to strictly follow security and compliance protocols.
Key Responsibilities
Analyze customer activity reports and fraud cases to identify high-risk transactions.
Apply appropriate conditions or clear cases based on investigative findings.
Perform financial underwriting by reviewing bank account cashflows and conducting ability-to-pay assessments.
Review customer documents to detect identity theft or fraud indicators.
Maintain accurate documentation and reports of all activities.
Collaborate cross-functionally with Customer Service, Collections, IT, and Compliance teams to resolve issues.
Safeguard Personally Identifiable Information (PII) and ensure strict data security and confidentiality.
Meet or exceed productivity and quality benchmarks.
Comply with company policies regarding security and cell phone usage during work hours.
Qualifications
Associate degree preferred.
Experience and Skills
Minimum 2 years of experience in the financial services industry — ideally in consumer finance, retail fraud, call center operations, QA, order management, or customer service.
Previous fraud prevention or call center experience strongly preferred.
Proficiency in Microsoft Excel and Word.
Strong analytical, verbal, and written communication skills.
Comfortable performing financial calculations (e.g., income verification, account analysis).
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