Job Description

A rapidly growing commercial roofing contractor is seeking a leader for their Norfolk/Virginia Beach area service operations. This key position is responsible for overseeing the service department team, ensuring exceptional customer service, and maintaining strong relationships with clients and third-party vendors. The ideal candidate will be committed to delivering high-quality work, driving customer satisfaction, and fostering repeat business through proactive service and team leadership. If you aren't currently a Service Leader, however currently work as a Senior Service Coordinator or Assistant Service Manager with a desire to advance your career, this position will align well with your career aspirations.

Duties/Responsibilities:

• Oversee all service operations in coordination with the Service department, ensuring customer satisfaction and profitability goals.
• Supporting service sales and growth strategy.
• Adhere to service department quality control standards.
• Work with other members of the leadership team to drive overall business strategy.
• Building the team to support financial and performance objectives.
• Implement software and IT initiatives.
• Set clear goals and objectives for the team.
• P&L responsibility for the Service Department.
• Lead revenue growth strategy and execution.
• Maintain awareness of market and industry trends.
• Performs other related duties as assigned.

Required Skills/Abilities:

• 5+ years’ experience in commercial roofing (production or service)
• OSHA 10
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of all types of roof systems consisting of but not limited to Metal, BUR, Modified, Single Ply, Coatings, Shingles, and Tile.

Preferred Skills/Abilities:

• Forklift License
• Manufacturer Training
• Manlift Training
• Rigging Certification
• CERTA
• Software including Microsoft Suite, Procore, Salesforce, and The Edge
• OSHA 30
• Crane CCL

Education and Experience:

• High School Diploma / GED
• Experience in fleet maintenance preferred.
• Driver’s License Required / CDL preferred

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift up to 50 pounds at a time.
• Carry and climb a ladder.

Compensation & Benefits:

• Competitive salary plus bonus
• Comprehensive benefits package including:
• Health, vision, and dental insurance
• Paid Time Off (PTO)
• 401(k) with company match
• Company vehicle and gas card

Join the team and build your career with one of the fastest-growing commercial roofing companies in the region!

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