Job Description
The Inside Sales Support Representative is responsible for working closely with an assigned team of Account Managers to manage and profitably grow Airgas business within a sales territory. This position will have regional objectives for sales and profitability growth within an assigned territory.
In particular, you will:
- Works with outside sales team to maintain and grow the existing customer base, including:
- Maximize account retention through proactive and frequent customer contacts and rapport development.
- Secures and maintains customer contact relationships with key decision makers, buying influencers and users of products within each assigned account.
- Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.
- Maximizes Airgas “Wallet Share” of existing account base through selling the complete portfolio of Airgas products and services.
- Responds to and solves customer complaints by deploying the necessary company resources
- Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.
- Takes a lead role in identifying, analyzing and solving service issues.
- Establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.
- Collaborates with Account Managers in developing and executing plans to improve Airgas market share within the assigned sales territory.
- Maintains a leadership role in delivering sales service. Provides direction as required to other Airgas associates such as market information, pricing strategies, product information or customer information.
- Works closely with local Branch managers to assist in promoting sales and customer management through retail store locations within assigned geographical area
- Supports all local, national and regional sales initiatives such as bulk gas sales, safety sales, specialty gas sales, Brand Strategy Management and others that are or may be defined
- Develops and maintains positive work habits that are conducive to sales and profitability growth, including:
- Strategizing daily with assigned Account Managers and completing required field visits with each.
- Achieving department goals on phone time, outbound calls, and other KPI’s.
- Other duties/projects may be assigned.
Qualifications and Competencies:
- A high school diploma or equivalent. Additional post high school education and/or training preferred.
- Prior customer service and/or inside sales related experience required.
- Prior experience with SAP preferred.
- Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.
- Working knowledge of Google Suites.
- Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.
- Detail-oriented.
- Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners
- Strong mathematical, problem solving and analytical skills with the ability to apply to customer sales analysis and cost comparisons.
- Self-motivated with excellent organizational and time management skills to include the ability to multi- task and effectively manage projects in a diverse organization.
- Demonstrated knowledge of business and financial concepts including but not limited to Gross Margin, Gross Margin %, Profit & Loss Statement, & EBITDA.
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