Job Title: Temporary Consumer Lending Loan Coordinator
Pay Rate : $25-$27 per hour
Status: 6 month contract with extension possibilities
Location: Onsite in Santa Rosa
Hours: 830am – 530pm M-F with 1 Saturday per month
JOB DESCRIPTION:
Our client is seeking a Temporary Consumer Lending Loan Coordinator. The Temporary Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service.
ESSENTIAL FUNCTIONS:
Member Service
• Provide exceptional service to all Members, officials, internal team members, and service providers.
• Provide general assistance and departmental support in completing tasks or projects.
• Provide phone coverage for the department at all times.
• Communicate with Members regarding their loan status and request documentation needed to close the loan.
• Compose and type letters, memos, and reports for staff and Members.
• Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
• Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.
Lending Support
• Assist Direct lending with loan queues and funding when needed.
• Assist Indirect lending with loan packages and funding when needed.
• Manage the loan completion process with Member from approval to funding.
• Follow up with Members, dealers, or vendors for any documentation needed for funding.
• Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
• Ensure confidentiality and safeguard sensitive Member financial information.
• Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
• Identify cross sell opportunities that will benefit Member.
• Report daily any problems or concerns with specific loan files.
• Propose new or improved processes that will improve current processing structure.
• Review and complete daily lending reports.
Minimum Qualification: Knowledge, Skills and Abilities:
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