Job Description

Job Title: ServiceNow HRSD Process and Technology Analyst

Location: Southfield, MI

Work Arrangement: Fully onsite 4 days/week (Fridays remote)

Employment Type: Full-Time, Direct Hire

Salary Range: $100,000–$120,000 annually (Bonus Eligible)

Visa Status: No sponsorship or visa transfers available

NO OPT EAD Candidates please!!!

Highest priority will be given to local, Michigan based candidates!

About the Role

We are seeking a ServiceNow HRSD Process and Technology Analyst to join our Global HR Transformation Team. This role is focused on troubleshooting, continuous improvement, and HR technology optimization —not development. The ideal candidate will have hands-on experience with ServiceNow HRSD and a strong understanding of HR processes and systems.

Key Responsibilities

HR Technology Management & Continuous Improvement

• Administer and maintain the ServiceNow platform, ensuring stability and usability.
• Manage user access, permissions, incident support, and upgrade planning.
• Oversee global Knowledge Management module and ensure content accuracy.
• Recommend and implement updates to systems and procedures for improved efficiency and employee experience.
• Configure and enhance ServiceNow features including:
• Catalog Items
• Employee Center Pro
• Workspace
• Virtual Agent & Live Agent Chat
• Advanced Work Assignments
• Skills & Mobile App
• Employee Workflows
• ACLs, SLAs, Dynamic Translations, Localization Framework
• Performance Analytics
• Support change management processes including requirements gathering, testing, and deployment.
• Provide operational support for ServiceNow and other HR systems (e.g., SuccessFactors, Time & Attendance).
• Identify opportunities for automation and digital enablement across HR GBS processes.

HR Process Development & Improvement

• Support strategy execution for global HR process improvement.
• Maintain process documentation and maps in collaboration with GPOs and regional leads.
• Drive efficiency and effectiveness across HR GBS processes such as staffing, data management, exit management, and benefits.

Required Qualifications

• Bachelor’s degree or higher (required)
• Certified ServiceNow Administrator (CSA) with HRSD specialization
• 2+ years in an HR generalist or functional role
• 2+ years in HR process/technology management
• Experience with ServiceNow and SuccessFactors (highly preferred)
• Strong communication and stakeholder engagement skills
• Ability to collaborate with onshore/offshore managed service providers
• Detail-oriented with a commitment to continuous improvement

Preferred Qualifications

• Experience with ServiceNow HRSD integrations
• Background in HR system implementation and enhancement

Additional Notes

• This is not a developer role .
• Candidates must have hands-on ServiceNow HRSD experience .
• SuccessFactors experience is a major plus .

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