Job Description

Job Title: ServiceNow Service Delivery Lead

Industry: Professional Services

Employment Type: Contract

Compensation: ~$75/hr W2

Duration: ~2 months, possible extension depending on business needs

Hours: 40 hours/week

Location: Remote (U.S. based)

Interview Process: Standard phone/video interview

Background Requirements: Credit check requiredPosition Overview

We are seeking an experienced ServiceNow Service Delivery Lead to drive digital transformation initiatives within a professional services environment. This leadership role will oversee the development, delivery, and ongoing optimization of ServiceNow modules across ITSM, ITOM, Finance & Accounting, and custom application suites. The ideal candidate brings deep ServiceNow expertise, strong product management skills, and a proven track record leading cross-functional delivery teams in complex enterprise environments.

Key Responsibilities

• Build and lead a ServiceNow product management team responsible for delivery across ITSM, ITOM, Finance & Accounting, and custom applications.
• Serve as the owner for assigned ServiceNow modules; manage roadmaps, features, and demand intake.
• Partner with stakeholders, process owners, and executives to align ServiceNow strategy with business priorities.
• Oversee vendor management, ensuring adherence to technical standards and optimizing resource utilization.
• Translate business needs into product roadmaps with measurable milestones and deliverables.
• Govern and coordinate delivery teams, including Product Owners, Developers, and Technical Leads.
• Implement Agile practices (SAFe, PI Planning, ARTs, sprint planning) to improve velocity, quality, and delivery efficiency.
• Remove roadblocks, optimize capacity, and drive automation to increase productivity.
• Provide leadership and mentorship to delivery teams, fostering a collaborative, customer-first culture.

Must-Have Requirements

• 10+ years of enterprise IT delivery experience, with recent expertise in ServiceNow implementations and production deployments.
• Strong background managing operations and delivery for ServiceNow products.
• Proven leadership in ServiceNow solution strategy, delivery, and vendor management.
• Expertise in IT Service Management (ITSM), IT Operations Management (ITOM), Finance & Accounting, and custom ServiceNow applications.
• Advanced knowledge of strategic solution delivery models, with experience driving scalability, predictability, and continuous improvement.
• Excellent communication skills with ability to influence stakeholders and present to executives.
• Strong organizational skills with ability to manage multiple priorities, lead high-performing teams, and ensure successful delivery outcomes.
• Bachelor’s degree preferred (or equivalent work experience).

#TECH #Remote

Job Tags

Contract work, Work experience placement, Remote work,

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