Job Description

Boston IVF, Managed by RMA is seeking a Full-Time Patient Services Coordinato r to join our growing team in our Concord, MA Office.

Hours will be Monday-Friday 9:00am-5:00pm with a rotating weekends at our Waltham location.

The Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.

How You'll Contribute:

We always do whatever it takes to ensure an exceptional patient experience. In general, the Patient Services Coordinator will be responsible for:

Responsibilities include:

• Welcome and greet patients and visitors
• Answer patient phone calls
• Maintain a professional composed demeanor
• Comfort patients by anticipating patients’ anxieties; answering patients’ questions
• Schedule patient appointments
• Follow physician appointment templates
• Assess schedule conflicts and problems with recommendations for solutions
• Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
• Collect co-pays and patient payments
• Work with the nurses to coordinate total patient care
• Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

Skills & Requirements:

• High School Diploma (GED) required. Associate degree preferred
• Minimum 1 year as a medical office receptionist
• Minimum 3 years customer services experience
• Excellent computer skills
• High level of listening skills
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Aptitude to work independently and demonstrate good judgment
• Ability to work in a high standard, stressful environment
• Must be available to work weekends and overtime as needed
• Must be available to rotate to RMANJ satellite offices as needed

Comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.

• Medical, Dental, Vision Insurance Options
• Paid Time Off & 8+ Paid Holidays
• Company Paid Life Insurance, Long Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Retirement 401K Plan
• Optional benefits including STD, Life & AD&D Buy-up plans & more.

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